Frequently Asked
Questions
Find answers to common questions about buying templates, becoming a creator, and using our secure automation marketplace.
Buying Templates
What's the difference between the three pricing tiers?
Download Only (€47-€197): Self-service template files with documentation. Installation + Template (€297-€1,197): Professional installation and configuration included. Full Support & Maintenance (€597-€3,564/year): Complete ongoing support with escrow-protected annual payments.
How do I know if a template will work for my business?
All templates include detailed descriptions, requirements, and use cases. Each creator provides documentation and video explanations. You can also message creators directly before purchasing to discuss your specific needs.
What if the template doesn't work as described?
We offer buyer protection through our dispute resolution process. Installation packages include a 14-day completion guarantee and 30-day warranty. Maintenance subscriptions have 48-hour response time guarantees.
Can I get a refund if I'm not satisfied?
Refunds are handled case-by-case through our support team. Installation packages that aren't completed within 14 days are eligible for automatic refunds. Contact support@levelpartner.ai for assistance.
Creator Program
How do I become a verified creator?
Our approval process requires: 5+ positive client reviews, proven automation experience, government ID verification, residency proof, and tax information. Only 15% of applicants are approved. Visit /creator-resources for complete requirements.
What percentage do creators earn from sales?
Creators earn 70% of all sales revenue. We handle payment processing, buyer protection, international transactions, and escrow management while you focus on creating quality templates.
How are maintenance subscription payments handled?
Annual maintenance subscriptions are paid upfront by buyers and held in escrow. Creators receive monthly payouts as long as they maintain active support and meet response time requirements (48 hours max).
What happens if I violate creator guidelines?
We have a 4-step escalation process: warning → improvement plan → suspension → permanent removal. Missing response times or quality standards can result in account review. See /creator-guidelines for details.
Security & Trust
How do you verify creator identities?
All creators undergo full KYC verification including government-issued ID, proof of residence, tax information, and portfolio review. We also verify client references and require production workflow evidence.
Is my payment information secure?
Yes, all payments are processed through Stripe, a PCI DSS Level 1 certified payment processor. We never store your payment information on our servers. All transactions use industry-standard encryption.
How does the escrow system protect buyers?
For maintenance subscriptions, buyer payments are held in escrow and released monthly to creators only when they meet service level agreements. If a creator stops responding, remaining funds are refunded to the buyer.
What data do creators have access to?
Creators only access data necessary for installation and support. They must delete all client data within 7 days of project completion unless contracted for ongoing maintenance. All data handling follows GDPR compliance.
Technical Support
What automation platforms do you support?
We specialize in n8n workflows and GoHighLevel snapshots. These are the most popular business automation platforms for creating complex, scalable workflow solutions.
Do I need technical knowledge to use these templates?
It depends on the tier. Download-only requires basic technical skills. Installation packages include professional setup. Maintenance subscriptions provide ongoing technical support. Each template clearly states technical requirements.
How quickly will creators respond to support requests?
Response times are guaranteed: 48 hours for maintenance subscribers, 24 hours during installation periods, 72 hours for download-only support. These are mandatory requirements for all creators.
Can templates be customized for my specific needs?
Yes, many creators offer customization services. Installation packages often include basic customization. For extensive modifications, discuss requirements with the creator before purchasing.
Billing & Payments
What payment methods do you accept?
We accept all major credit and debit cards through Stripe. This includes Visa, Mastercard, American Express, and various local payment methods depending on your country.
How do maintenance subscription renewals work?
Maintenance subscriptions are annual commitments paid upfront. The full amount is held in escrow and released monthly to creators. Renewals are manual - you'll receive notifications before expiration.
Can I manage my billing information?
Yes, access the Stripe Customer Portal through your account settings to update payment methods, view invoices, and manage subscriptions. This provides secure, direct access to your billing information.
Are there any hidden fees?
No hidden fees. The price you see is what you pay. Our platform fee is built into the creator's pricing. International transactions may have currency conversion fees from your bank.
International & Legal
Do you operate internationally?
Yes, we serve customers and creators globally. Our platform handles international payments, tax compliance, and currency conversions. Creators from 50+ countries participate in our marketplace.
How do you handle taxes and invoicing?
We provide invoices for all purchases. Tax handling varies by jurisdiction. EU customers may see VAT applied. Creators are responsible for their local tax obligations on earnings.
What about intellectual property rights?
Creators retain ownership of their templates but grant buyers usage rights. Templates cannot be resold or redistributed. Client-specific customizations remain confidential and cannot be shared with other buyers.
Which laws govern this platform?
Our platform operates under EU regulations with GDPR compliance for data protection. Specific terms are outlined in our Terms of Service and Privacy Policy.
Still Need Help?
Can't find the answer you're looking for? Our support team is here to help with any questions about our marketplace, templates, or creator program.