Mandatory Compliance - Zero Tolerance Policy
These guidelines are not suggestions. Failure to comply results in immediate account review and potential removal from our marketplace. Our buyers trust us to deliver exceptional service - we trust you to deliver it.
Core Creator Guidelines
Essential standards that every creator must follow to maintain marketplace integrity and buyer satisfaction.
Response Time Standards
Guaranteed communication timelines for all service tiers
Maintenance Subscription Support
All maintenance tier subscribers must receive initial response within 48 hours of submitting support requests, regardless of time zone or issue complexity.
Installation Support Queries
Buyers who purchased installation services must receive responses within 24 hours for setup questions or technical issues during the 14-day installation period.
Download-Only Template Issues
Even self-service downloads deserve timely support. Respond to documentation questions or critical workflow issues within 72 hours maximum.
Installation Service Standards
Professional installation timeline and quality requirements
14-Day Installation Guarantee
All installation tier purchases must be fully completed within 14 days of buyer payment. This includes setup, configuration, testing, and handover documentation.
Installation Milestone Communication
Provide buyers with progress updates every 3 days during installation, including current status, next steps, and any potential delays or requirements.
Post-Installation Support
Provide free support for 30 days after installation completion to resolve any issues directly related to the installation process or initial configuration.
Quality & Professionalism
Maintaining the highest standards of service excellence
Professional Communication
All client communications must be professional, clear, and grammatically correct. Use tools like Grammarly if needed to ensure high-quality written communication.
Complete Documentation Delivery
Every delivery must include complete documentation: installation steps, configuration guide, troubleshooting section, and maintenance instructions.
Testing Before Delivery
Test all workflows in a clean environment before delivery. Provide test results and success confirmations to buyers as proof of functionality.
Security & Compliance
Protecting buyer data and maintaining platform integrity
Data Privacy Protection
Delete all client data, API keys, and system access information within 7 days of project completion unless explicitly contracted for ongoing maintenance.
Secure Development Practices
Follow security best practices: encrypted connections, secure API key management, proper authentication setup, and vulnerability-free code delivery.
Intellectual Property Respect
Ensure all delivered workflows are original or properly licensed. Never share client-specific customizations with other buyers without explicit permission.
Maintenance Subscription Standards
Premium service standards for creators providing ongoing maintenance through our escrow-protected annual subscription model.
Monthly Health Checks
Proactive monitoring and maintenance for subscription clients
- Perform monthly workflow health assessments
- Check for API updates and potential breaking changes
- Verify all integrations are functioning correctly
- Provide monthly status reports to subscribers
Priority Issue Resolution
Rapid response for critical workflow failures
- Critical issues: 4-hour initial response, 24-hour resolution target
- Non-critical issues: 48-hour response, 7-day resolution target
- Scheduled maintenance: 72-hour advance notice required
- Emergency hotfixes: Immediate deployment with client notification
Continuous Improvement
Ongoing optimization and feature enhancements
- Quarterly workflow optimization reviews
- Performance improvement recommendations
- New feature suggestions based on platform updates
- Annual workflow modernization assessment
Violation Escalation Process
Clear consequences for guideline violations to maintain platform integrity
Initial Violation Warning
First-time guideline violations result in written warning and mandatory guideline review
Performance Improvement Plan
Repeated violations trigger 30-day improvement plan with monthly check-ins
Account Suspension
Serious violations or failure to improve results in temporary account suspension
Permanent Removal
Continued violations or severe breaches result in permanent marketplace removal